Terms and Conditions

Welcome to Energeia Pay. These terms and conditions outline the rules and regulations for the use of Energeia Pay's Website, located at emergiepay.co.uk. By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Energeia Pay's website if you do not accept all of the terms and conditions stated on this page.

1. Introduction and Agreement

These Terms and Conditions apply to all users of this website and to all services provided by Energeia Pay. Your accessing of this website and/or your agreement to procure our services signifies your full acceptance of these terms.

2. Services Offered

Energeia Pay provides comprehensive energy prepayment solutions including, but not limited to:

  • Prepayment meter installation and maintenance
  • Customer account management for energy top-ups
  • Smart meter integration for prepayment systems
  • Energy consumption monitoring for prepayment users
  • Dedicated customer support for all prepayment enquiries
  • Flexible top-up options (online, mobile app, retail outlets)
  • Debt management solutions tailored for energy accounts
  • Energy efficiency advice for prepayment customers

Specific details regarding service delivery, features, and limitations will be provided at the point of service agreement.

3. User Obligations

As a user or customer of Energeia Pay, you agree to:

  • Provide accurate, current, and complete information during registration and for all service-related activities.
  • Maintain the security of your account and password.
  • Comply with all applicable local, national, and international laws and regulations.
  • Not use the services for any unlawful purpose or in any way that interrupts, damages, or impairs the service.

4. Privacy Policy

Your privacy is important to us. Our Privacy Policy, which details how we collect, use, and protect your personal data, is incorporated by reference into these Terms and Conditions. Please review our Privacy Policy for more information.

5. Payments and Top-Ups

All payments for energy top-ups and service charges must be made via the methods specified by Energeia Pay. Timely payment is crucial for uninterrupted service. Further details on payment terms, pricing, and top-up options are available in your customer account or by contacting customer support.

6. Limitation of Liability

Energeia Pay will not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses (even if Energeia Pay has been advised of the possibility of such damages), resulting from:

  • The use or the inability to use the service.
  • The cost of procurement of substitute goods and services resulting from any goods, data, information, or services purchased or obtained or messages received or transactions entered into through or from the service.
  • Unauthorized access to or alteration of your transmissions or data.
  • Statements or conduct of any third party on the service.
  • Any other matter relating to the service.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, as well as the compilation thereof, and any software used on the site, is the property of Energeia Pay or its suppliers and protected by copyright and intellectual property laws.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

9. Changes to Terms and Conditions

Energeia Pay reserves the right to amend these Terms and Conditions at any time. Any changes will be posted on this page and will be effective immediately upon posting. Your continued use of the website and services after any changes signifies your acceptance of the revised terms.

10. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Energeia Pay
14 Regent Street
London, England, SW1Y 4HP
United Kingdom
Phone: +44 20 7946 0958
Email: info@energeiapay.co.uk