Privacy Policy

1. Introduction

Energeia Pay ("we", "our", "us") is committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, and process your personal information when you use our services, interact with our website, or sign up for account management for energy top-ups. We comply with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (UK GDPR).

2. Information We Collect

We may collect and process the following types of personal data:

• Identity Data: Name, title, date of birth, gender.
• Contact Data: Billing address, delivery address, email address, telephone numbers.
• Financial Data: Bank account and payment card details (processed securely by third-party payment providers).
• Transaction Data: Details about payments to and from you and other details of services you have purchased from us, including energy top-up history.
• Technical Data: Internet Protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website and services, including energy consumption patterns (for prepayment users only, with your consent).
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide and maintain our services, including prepayment meter installation and maintenance.
• To manage your customer account and facilitate energy top-ups.
• To process your payments securely.
• To monitor energy consumption for smart meter users and provide insights (with explicit consent).
• To communicate with you about your account, services, and any issues.
• To improve our website and services.
• To comply with legal obligations and resolve disputes.
• For debt management solutions related to energy accounts.
• To offer energy efficiency advice relevant to prepayment customers.

4. Disclosure of Your Personal Data

We may share your personal data with:

• Service providers who provide IT and system administration services, payment processing, or meter installation.
• Professional advisers including lawyers, bankers, auditors, and insurers for legal, accounting, or insurance services.
• Energy suppliers and network operators where necessary for service provision or regulatory compliance.
• Government bodies or regulators if required by law or to protect our rights.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

5. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Withdraw consent.

If you wish to exercise any of these rights, please contact us at info@energeiapay.co.uk.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact us: